Shipping Policy

Last updated: July 2, 2026

Thank you for shopping with Merry Yard. This Shipping Policy explains how we process, prepare, and deliver orders placed through our online store.

Merry Yard sells wooden children’s playhouses and related products. Because our products may be large, heavy, custom-made, or made to order, shipping times and delivery conditions may vary depending on the product and destination.

1. Order Processing

Once your order is placed, we will review the order details, confirm payment, and begin preparing your product for shipment.

Order processing may include product preparation, production, quality checks, packaging, and arranging delivery with a shipping carrier.

If we need additional information to process your order, we may contact you using the email address or phone number provided at checkout.

2. Estimated Delivery Time

The estimated delivery time for Merry Yard products is 5 to 8 weeks from the date your order is confirmed, unless otherwise stated on the product page or during checkout.

This timeframe may include production, preparation, packaging, and delivery.

Please note that delivery times are estimates only and are not guaranteed. Delays may occur due to production schedules, high order volume, courier delays, customs procedures, weather conditions, holidays, incorrect shipping information, or other circumstances beyond our control.

3. Shipping Destinations

We ship orders to the destinations available at checkout.

If your location is not available during checkout, please contact us at contact@merry-yard.com before placing an order, and we will let you know whether delivery to your area is possible.

4. Shipping Costs

Shipping costs, if applicable, will be calculated and displayed during checkout before you complete your order.

Shipping costs may vary depending on the product size, weight, destination, delivery method, and any special handling requirements.

Because wooden playhouses can be large and heavy, additional shipping fees may apply for certain locations or delivery conditions.

5. Delivery Address

Customers are responsible for providing accurate and complete shipping information at checkout.

Please make sure your delivery address, phone number, and email address are correct before placing your order.

Merry Yard is not responsible for delays, failed deliveries, additional shipping fees, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

If you need to update your shipping address after placing an order, please contact us as soon as possible at contact@merry-yard.com. We cannot guarantee that changes can be made once the order has been processed or shipped.

6. Delivery Process

Depending on the size and weight of the product, your order may be delivered by a standard courier, freight carrier, or specialized delivery service.

Large items may require special handling and may be delivered curbside or to the nearest accessible delivery point, depending on the carrier and your location.

Customers may be responsible for arranging assistance to move large or heavy items from the delivery point to the final installation area.

7. Tracking Information

When tracking information is available, we will provide it by email after your order has been shipped.

Please note that tracking updates may take some time to appear after the shipping carrier receives the package.

8. Delivery Delays

While we do our best to deliver orders within the estimated timeframe, delays may sometimes occur.

Merry Yard is not responsible for delays caused by:

• shipping carriers or freight companies;

• customs or import procedures;

• weather conditions;

• holidays or peak seasons;

• incorrect or incomplete delivery information;

• remote or hard-to-access delivery locations;

• circumstances beyond our reasonable control.

If your order is significantly delayed, please contact us at contact@merry-yard.com, and we will do our best to assist you.

9. Damaged Packages

Please inspect your package when it arrives.

If the package appears damaged, please take clear photos of the packaging before opening it. If the product itself is damaged, please contact us as soon as possible at contact@merry-yard.com.

Please include:

• your order number;

• a short description of the issue;

• clear photos of the damaged packaging;

• clear photos of the damaged product or parts.

We will review the information and may offer replacement parts, repair guidance, an exchange, or another appropriate solution depending on the situation.

10. Missing or Incorrect Items

If your order arrives with missing parts, missing items, or incorrect products, please contact us at contact@merry-yard.com as soon as possible.

Please include your order number and clear photos of what you received. We will review your request and work to resolve the issue.

11. Failed Delivery or Refused Packages

If a delivery fails because the customer provided incorrect information, was unavailable to receive the order, refused the package, or did not follow the carrier’s delivery instructions, additional shipping or return fees may apply.

If a package is returned to us due to failed delivery or refusal, we will contact you to discuss the available options.

12. International Shipping

For international orders, customers may be responsible for customs duties, import taxes, fees, or other charges required by the destination country.

These charges are not included in the product price or shipping cost unless clearly stated during checkout.

Merry Yard is not responsible for delays caused by customs inspections or import procedures.

13. Order Cancellations Before Shipping

If you need to cancel your order, please contact us as soon as possible at contact@merry-yard.com.

Orders may be cancelled before they are shipped or before production begins for custom-made or made-to-order products. Once an order has been shipped or production has started, cancellation may no longer be possible.

14. Contact Us

If you have any questions about shipping, delivery times, or your order status, please contact us:

Merry Yard
Email: contact@merry-yard.com