Return and Refund Policy

At Merry Yard, we want every family to be happy with their purchase. Our wooden children’s playhouses are made with care, and we do our best to ensure that every product arrives safely and matches the description shown on our website.

Please read our Return and Refund Policy carefully before making a purchase.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be:

• unused and in its original condition;

• not assembled, installed, painted, modified, or damaged by the customer;

• returned in its original packaging, where possible;

• accompanied by proof of purchase, such as an order confirmation or receipt.

To start a return, please contact us at contact@merry-yard.com with your order number and the reason for your return. We will review your request and provide further instructions.

Please do not send any items back without contacting us first.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

• custom-made or personalized products;

• items that have been assembled, used, altered, painted, or installed;

• products damaged due to improper use, storage, installation, or handling;

• clearance or final sale items, if clearly marked as non-returnable at the time of purchase.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible at contact@merry-yard.com.

Please include:

• your order number;

• a short description of the issue;

• clear photos of the product, packaging, and any damaged parts.

Once we review the information, we may offer a replacement part, exchange, repair solution, or refund, depending on the situation.

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect due to our error.

Because wooden playhouses may be large and heavy, we recommend using a trackable shipping service and keeping your shipping receipt until the return is completed.

Original shipping costs are non-refundable unless the return is caused by our mistake or a defective item.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If your refund is approved, it will be processed to your original payment method. Please note that it may take several business days for your bank or payment provider to complete the refund.

Refunds may be reduced or refused if the returned item is used, damaged, incomplete, modified, or not returned in acceptable condition.

Exchanges

We may offer an exchange if the item is defective, damaged, or incorrect. If you would like to request an exchange, please contact us at contact@merry-yard.com.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible at contact@merry-yard.com.

Orders may be cancelled before they are shipped or before production begins for custom-made items. Once an order has been shipped or production has started, cancellation may no longer be possible.

Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

Merry Yard
Email: contact@merry-yard.com